The capital was ranked 54th in the Vietnam Provincial Governance and Public Administration Performance Index PAPI in 2018, up two places compared to 2017.
Hanoi was ranked 20th in the public administrative procedures sub-component (up 29 places) and 42nd in publicity and transparency (up 11 places).
The city has so far offered 1,031 online public services.
According to the municipal Department of Industry and Trade, Hanoi has selected six departments, nine districts, and 27 communes, wards and towns to conduct a survey of the locals’ satisfaction over the State agencies’ administrative reforms, which showed good results.
Over the past years, Hanoi has been pushing information technology application for business registration.
More than 98 percent of tax declarations are now processed online, while the processing time for administrative procedures has been reduced to within three working days, and in some cases to two days.
Hanoi is now home to 3,530 technology companies which generate revenue of more than 244 trillion VND (10.44 billion USD) in 2018.