|First passengers experience the in-town check-in service in Hanoi on October 12 – Photo: Vietnam Airlines
The service is provided by Vietnam Airport Ground Services Co Ltd, a subsidiary of national flag carrier Vietnam Airlines.
It is available for passengers on domestic flights departing from airports in the capital city of Hanoi and the central coastal city of Danang, and is only available for flights of the same day and at least two hours prior to its departure time.
Passengers can check in, arrange baggage drops, and receive boarding passes in advance at the airline’s offices. The service began October 12 in Hanoi and starts early next month in Danang.
This service allows passengers to continue their sightseeing, shopping and business meetings before arriving at the airports.
This service allows passengers to not only shorten the queuing and waiting time spent at airports, but also to plan and control their itineraries more effectively.
Le Hong Ha, deputy general director of Vietnam Airlines, said that in a bid to satisfy customers’ demands, the in-town check-in service is one of the available ground services now meeting international four-star standards, bringing customers more convenient, safer and faster services.
In addition to the new service, the national flag carrier has made check-in easier than ever with five other forms of check-in services, including at airport counters, with their kiosks, on its website at www.vietnamairlines.com, by mobile phone, and via a phone application.
Vietnam Airlines, a member of the SkyTeam alliance, is the major carrier of the Mekong subregion, operating 90 routes to 20 domestic and 29 international destinations with an average of 400 flights per day, connecting the world’s major cities to destinations in Vietnam, Laos, Cambodia and Myanmar.