Hanoi moves to improve qualifications of tourism workers
Hanoi’s Department of Tourism has organised a series of training courses to improve qualifications of tourism workers and managers as many of them have failed to satisfy the work’s requirements.
According to the department, eight training classes for tourism managers at all levels were held with the participation of 520 people.
As many as 317 drivers and travel bus attendants, along with more than 1,800 tour guides were enabled to attend training courses on tourism knowledge and service skills.
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The department also organised classes to improve awareness of tourism for almost 500 local residents in Ba Trai, Van Hoa and Ba Vi communes of Ba Vi district.
In the coming time, it plans to collaborate with all districts to complete official introductions about the city’s relic sites then translate them into languages of major tourism markets.
Statistics released by the department showed that from the beginning of the year, Hanoi welcomed 6 million visitors, a rise of 7% year-on-year. Of them, 1.3 million were foreign tourists, with total tourism revenue exceeding VND18 trillion (US$800 million).
