VOV.VN - Prime Minister Pham Minh Chinh has called for a decisive shift from task-based administration to results-based governance, urging ministries and local authorities to measure performance by tangible outcomes and public satisfaction as Vietnam accelerates digital transformation and innovation-driven growth.

VOV.VN - Despite progress made, there is a pressing need to accelerate administrative reforms, enhance the quality of public services, and reduce disparities in public satisfaction across different social and demographic groups in Vietnam, according to the 2024 PAPI report released on April 15.

Ho Chi Minh City has made continuous efforts in administrative reform over the past time, with public satisfaction considered a gauge of operational efficiency.