Hanoi takes action to better protect consumers’ rights

The city’s Department of Industry and Trade held a conference on January 31 to plan activities to respond to the Day of Consumers’ Right 2018 launched by the Ministry of Industry and Trade under the theme of “Healthy business – Sustainable consumption”.

From April to July this year, communication activities will be conducted across the city’s wards and districts, enterprises and schools to popularise laws and regulations on consumers’ rights, with the municipal radio and TV station to broadcast regular programmes on the issue.  

The city will send officials to southern localities to learn from their experience in the field, while upgrading the operation of the hotline on consumers’ right at 024.1081. 

In addition, the city will run two promotional campaigns in March, offering commodities at good prices to consumers, with the participation of many supermarkets, trade centres, shops and service chains.  

Deputy director of the Hanoi Department of Industry and Trade Nguyen Thanh Hai said businesses participating in the promotional campaigns this year have shown more attention to consumers’ rights through improving after-sale and customer care services. Many of them commit to selling products of authentic origins and meeting declared standards. 

Participants at the conference said the launch of the Day of Consumers’ Right 2018 is useful in building a healthy market, enhancing the sense of responsibilities of state management agencies and related mass organisations as well as their coordination in protecting consumers’ rights.