Businesses encouraged to take actions for consumer rights

The programme’s launch is designed to raise businesses’ social responsibility for consumers by complying with legal regulations on the protection of consumer rights, said Deputy Minister of Industry and Trade Tran Quoc Khanh.

The Law on Protection of Consumer Rights has contributed to building a healthy consumption environment in Vietnam since it become effective in July 2011, he said.

Under the programme running from the launching day to the end of March, goods and services trading companies can conduct activities such as building procedures to receive and address customers’ complaints, opening training courses and workshops on consumer rights and safe consumption, and providing free repair of products for customers, among others, said deputy head of the Competitive Management Department Trinh Anh Tuan.