Vietnam Airlines serves 10.3 million passengers in H1
The national flag carrier Vietnam Airlines has announced that it conducted over 70,400 safe flights transporting 10.3 million passengers in the first half of 2017, up 6% year-on-year.
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The on-time performance (OTP) rate of departing flights reached 91.3%, higher than the set target.
In the period, about 155,000 tonnes of goods were transported on VNA flights, an increase of 24% compared with the same period last year.
Its total revenues were estimated at nearly VND43 trillion (US$1.89 billion), while pre-tax profits estimated at VND830 billion (US$36.52 million).
To increase its competitiveness, the carrier has continually improved its services. The carrier’s customer satisfaction index reaches 3.83 points out of 5 points, higher than the set target.
In early July, it partnered with IT infrastructure provider Sabre Vietnam to launch a brand-new customer service centre offering 24/7 service, including on holidays, in Hanoi.
The carrier has also carried out an online programme surveying its services quality in order to support and answer queries of passengers.
In the second half of this year, it will focus its resources on ensuring flight safety and security, especially during the summer holiday.
At its annual shareholders’ meeting on June 20, the national flag carrier reported that it operated nearly 140,000 safe flights in 2016, carrying more than 20.6 million passengers, respectively increasing by 13% and 21%.
The firm earned over VND2.6 trillion (US$114.4 million) in pre-tax profit, up 1.5 times from the previous year.
In 2017, the company aims to serve more than 22.5 million passengers and gain VND87.9 trillion (nearly US$3.87 billion) in consolidated revenue.
