Vietnam Airlines opens new 24/7 customer service centre
Vietnam Airlines has partnered with IT infrastructure provider Sabre Vietnam to launch a brand-new customer service centre offering 24/7 service, including on holidays, in Hanoi.
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Speaking at the opening ceremony on July 1, the carrier’s Director General Duong Tri Thanh said Vietnam Airlines has been working to improve its services in the past two years with fleet expansion, 4-star service upgrade and a new corporate identity.
Improving customer support is also part of its commitment to deliver world-class service and promote its image as a professional and caring carrier, he added.
Earlier at its annual shareholders’ meeting on June 20, the national flag carrier reported that it operated nearly 140,000 safe flights in 2016, carrying more than 20.6 million passengers, respectively increasing by 13% and 21%.
The firm earned over VND2.6 trillion (US$114.4 million) in pre-tax profit, up 1.5 times from the previous year.
In 2017, the company aims to serve more than 22.5 million passengers and gain VND87.9 trillion (nearly US$3.87 billion) in consolidated revenue.
Earlier at its annual shareholders’ meeting on June 20, the national flag carrier reported that it operated nearly 140,000 safe flights in 2016, carrying more than 20.6 million passengers, respectively increasing by 13% and 21%.
The firm earned over VND2.6 trillion (US$114.4 million) in pre-tax profit, up 1.5 times from the previous year.
In 2017, the company aims to serve more than 22.5 million passengers and gain VND87.9 trillion (nearly US$3.87 billion) in consolidated revenue.