THAI honored as the World’s Most Improved Airline and World’s Best Airline Lounge Spa

The award presentation took place recently at the Skytrax 2016 World Airline Awards ceremony at the Farnborough International Airshow. Travelers from across the globe take part each year in the world’s largest airline passenger satisfaction survey to decide the award winners.

THAI was also placed in the top three in three categories: Best Economy Class Onboard Catering - for the quality of meals, quality of food, beverage selection, and visual presentation; Best Airline Staff Service in Asia - for staff service efficiency, friendliness and service hospitality, and overall consistency; and World's Best Airport Services.

The President of Thai Airways International Public Company, Mr. Charamporn Jotikasthira, said, "These awards are a testament to the hard work and dedication of everyone at Thai Airways International, devoting great attention to detail in providing service to passengers and having such determination to better ourselves for improved customer satisfaction. 

It is a testament that we are on the right path – growing and expanding sustainably to serve every customer, whom we value greatly. I am indeed very proud of THAI to have achieved this recognition.”

THAI’s focus is on being a full-service carrier – a carrier of choice with a touch of Thai identity, building on the traditional strengths of warm and hospitable service. 

The national airline has made a number of changes in product offerings and services onboard and at the airports. It is determined to be one of the top airlines in the world in terms of products, services, and customer experience.

For the second consecutive year, Thai Airways International has won in the category of Best Airline Lounge Spa Facility. Its Royal Orchid Spa is located at Bangkok’s Suvarnabhumi Airport, with the spa facility and services primarily designed for THAI Royal First Class and Royal Silk Class passengers departing on international flights operated by the airline.

The range of spa services, performed by professionally trained masseuses, for Royal First class passengers include full body oil massage, neck and shoulder or foot massage, steam rooms, sauna rooms, and shower rooms in tranquil ambience. Royal Silk Class passengers have a choice of a neck and shoulder massage or a foot massage.