Quang Ninh hastens administrative reform up to public expectations

In March 2014, the province put into operation a provincial public administration centre specialised in receiving and handling administrative procedures, which has so far dealt with more than 90% of procedures from 24 departments and agencies. 

A year later, it inaugurated 14 similar ones at the district, communal and city level in localities, which allow for downloading and filing documents to send to concerned parties via post – known as second-grade service. 

Upward 80% of procedures were filed and submitted online – or third-grade service, with the results being released at the provincial administrative centre. This kind of service was launched in 15 departments, agencies, Ha Long and Cam Pha cities, and Quang Yen township on July 1. As many as 228 files have so far been submitted online. 

Ngo Quang Hung, Deputy Director of the provincial public administration centre, said in the first 10 months of this year, the centre at all levels received 20,000 files, more than 97% of which were handled ahead of schedule. 

In 200 questionnaires sent to businesses, over 99% of respondents praised the open and fast handling of procedures by friendly and professional staff. 

Up to 96% of surveyed individuals and businesses were satisfied with the service quality at the provincial centre. 

The district-level centres endeavor to satisfy 95% of local citizens. 

In the second stage of the provincial e-government scheme for 2017-2020, Quang Ninh targets supplying online public services from the third grade above, ensuring openness and transparency. 

In order to achieve such goal, the province will adopt more technological advances in internal activities, improve the operating efficiency of State agencies and training of IT staff, as well as raise public awareness of e-government administration.