Hong Ngoc General Hospital gains trust among international patients in Hanoi

VOV.VN - As Vietnam’s healthcare sector continues to develop and emerge as a destination for international medical care, Hong Ngoc General Hospital is gradually establishing itself as a trusted provider for foreign patients in Hanoi.

High quality healthcare supported by leading specialists and advanced technology

Located in central Hanoi, the hospital operates two main facilities in Yen Ninh (55 Yen Ninh Street, Ba Dinh Ward) and Phuc Truong Minh (8 Chau Van Liem Street, Tu Liem Ward). It provides more than 20 medical specialties, including obstetrics and gynecology, pediatrics, in vitro fertilization (IVF), cardiology, orthopedics and trauma, and oncology. The hospital regularly receives patients from countries such as the United Kingdom, the United States, South Korea, China and Japan.

According to Dr Hoang Tan Cuong, Specialist Level I and Deputy Director, the system receives around 700 to 800 international patient visits each month, with total consultations at times exceeding 2,000 cases.

The hospital’s appeal lies in its combination of modern infrastructure and experienced medical staff. Built under a “hospital-hotel” model, the facilities provide a comfortable environment with open green spaces that meet international standards.

The medical team includes specialists trained in countries with advanced healthcare systems. Treatment protocols are regularly updated in line with international clinical standards. Many doctors are able to communicate directly in foreign languages, helping reduce language barriers during consultation and treatment.

The hospital has invested in advanced medical technology, with equipment imported from manufacturers in the United States, the Netherlands, Germany and Japan. Key systems include a 2560-slice CT scanner, the Philips Azurion digital subtraction angiography system and a 3D C-arm X-ray system, supported by a modern PACS platform. Operating theatres are designed according to UK Health Building Notes (HBN) standards and are equipped with HEPA filtration systems, positive pressure ventilation and strict infection control protocols.

A range of inpatient services is available, including single rooms, double rooms, VIP rooms and intensive care units. Patients are provided with tailored nutrition plans developed with specialists, along with access to entertainment services, high-speed internet and 24-hour care.

Barrier free healthcare experience for international patients

To support international patients, the hospital provides interpretation services in English, Korean, Japanese and Chinese. A bilingual medical record system is maintained, with documentation available in Vietnamese and English to facilitate insurance claims and overseas medical referrals. The hospital also cooperates with more than 50 international insurance providers, including Aetna, Allianz and Cigna, enabling direct billing services.

The facility is the first private hospital in Vietnam accredited by the Australian Council on Healthcare Standards International (ACHSI). It has also been recognized by the Royal College of Surgeons (RCS), United Kingdom, as a surgical training center.

It has developed cooperation with international medical institutions such as Aijinkai Medical Corporation (Japan), Samsung Medical Center (South Korea), National Taiwan University Hospital (Taiwan) and AMG Eye Hospital (Russia).

With continued investment in medical expertise, technology and patient services, the hospital is strengthening its position as a healthcare destination for international patients in Hanoi.

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