Conference promotes coordination in receiving, addressing complaints
The National Assembly's Ombudsman Committee hosted a conference in Hanoi on July 11, focusing on coordination among agencies in listening to and addressing citizens’ complaints and petitions.
According to deputy head of the Central Committee for Reception of Citizens Duong Van Hue, the committee received 12,583 citizens who filed complaints about 3,522 cases, of which 371 petitions involved a large number of complainants, up 7.2% compared to the same period last year.
Almost all complaints and denunciations related to land, land clearance (2,171 cases), judicial affairs (555 cases), policy (224 cases), and corruption (64 cases).
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The committee also received 7,800 complaints in written form, 7,015 of which have been processed.
The committee’s deputy head noted that many petitioners became violent and engaged in extreme behaviours at the offices .
Participants at the conference emphasized the necessity to ensure officials’ proper attitude and behaviours when receiving citizens. All complaints must be promptly processed and dealt with, while agencies should enhance coordination and information sharing with the goal of effectively addressing complicated situations, they stressed.
They also underlined the need to improve the skill for NA deputies in receiving citizens and dealing with complaints, and provide them with detailed information on complicated cases.
Participants proposed to build a national software and database for management of complaints, denunciations and petitions.
Detailed information concerning cases and resettlement processes should be publicized, while relevant legal systems should be updated in order to improve the efficiency of the work.
Participants also recommended further inspection and supervision of the enforcement of the Law on Reception of Citizens in localities nationwide, as well as measures to ensure security and safety in offices of the Central Committee for Reception of Citizens.
