Hoang made the announcement at the Government's regular press conference on June 4.

He said that under the roadmap, provincial public service portals will be deactivated starting July 1, 2025, while those at the ministerial level will be phased out no later than the end of February 2026. The National Public Service Portal will be fully integrated and interoperable with the administrative procedure processing systems of ministries, agencies, and localities, enabling citizens and businesses to submit applications online anytime and anywhere via internet-connected computers, smartphones, or tablets.

Submitted applications will be forwarded via the National Public Service Portal to public administrative service centres at all levels for processing. Citizens and businesses who prefer in-person submission can still do so at these centres or all-in-one service units as they do now, Hoang noted.

The deployment of the National Public Service Portal as a single digital one-stop-shop platform does not alter the authority of ministries, agencies, or localities in handling administrative procedures, he went on.

He stressed that the entire process of receiving and processing applications will be made transparent and subject to monitoring and supervision to ensure the quality and effectiveness of administrative procedures and public service provision.

According to Hoang, from now until late 2025, ministries, sectors, and localities will focus on implementing a programme to streamline administrative procedures related to business operations in 2025-2026, with key goals such as eliminating at least 30% of business-related conditions; cutting processing time for administrative procedures and compliance costs by at least 30%; ensuring 100% of business-related procedures are conducted online in a transparent, seamless, and efficient manner with minimal paperwork; and enabling all procedures to be handled regardless of provincial administrative boundaries.

Public service quality needs to be improved further: 2024 PAPI report

VOV.VN - Despite progress made, there is a pressing need to accelerate administrative reforms, enhance the quality of public services, and reduce disparities in public satisfaction across different social and demographic groups in Vietnam, according to the 2024 PAPI report released on April 15.