Greater efforts needed to boost national digital transformation

The event connected with central ministries and agencies, as well as 63 cities and provinces throughout the nation.

In his speech, the Government chief emphasized the importance of legalisation, digitisation and automation as key breakthroughs, with the goal of achieving four no's, including no paperwork, no cash, no contact unless legally required, and no one left behind.

It is imperative to accelerate decentralisation and delegation of authority in tandem with resource allocation, improve execution capacity, clearly define responsibilities of each individual and sector, and strengthen monitoring and inspection, he said, calling for increased transparency, simplified administrative procedures, and the integration, connection and sharing of data.

Other priorities include increasing investment in digital infrastructure, promoting dialogue to settle emerging issues, enforcing discipline and order to eliminate negative practices, improving digital knowledge and skills, and developing a digital workforce to respond to new challenges.

To successfully achieve the national digital transformation goals, develop a digital government, and improve the efficiency of online public services,  the cabinet leader asked ministries, agencies, and localities to make a profound shift in how they serve citizens, moving from a "passive" to a "proactive" approach based on data.

By 2025, all administrative procedures must be fully digitised, with at least 80% of administrative papers processed entirely online in line with Project 06, which outlines the provision of all 53 essential public services, he said.

Chinh also proposed continuing to improve the quality of Public Administrative Service Centres and one-stop-shop units at all levels, transform them into digital hubs that provide administrative boundary-free public services to support citizens and businesses, especially vulnerable groups.

All state agencies have so far launched a specialised data transmission network down to the commune level to share data. National databases for the development of an e-government and a digital government have been effectively utilised. All ministries, agencies and localities have been equipped with information systems to handle administrative procedures, and at the national level, a National Public Service Portal is in place.

82.2% of households use broadband fiber-optic internet across the country, and 84% of mobile phone subscribers use smartphones. There are 55.25 million activated VNeID electronic identification accounts, covering nearly 73% of the total.

The public satisfaction level regarding the settlement of administrative procedures surged from 90% in 2022 to 93% in August 2024. Vietnam's online public services ranked 76th out of 193 countries, up five places compared to 2020, while open data ranked 87th out of 193, up 10 places from 2020.

Since 2021, nearly 3,000 business regulations have been cut or simplified, around 700 administrative procedures have been decentralised to local authorities, and an additional 1,800 online public services have been provided. This brings the total to 4,400 available on the National Public Service Portal, accounting for 70% of all administrative procedures.