The partnership demonstrates VinFast’s commitment to excellent customer service, with DHL expediting delivery of vehicle parts within 24 hours, minimising customer disruption and reliably keeping VinFast VF 6 and VF 8 on European roads.  

Providing a service to all European customers from DHL Supply Chain’s facility in Holtum near Born, the logistics giant will hold spare parts for all European VinFast models and manage all elements of packaging and distribution, ranging from import paperwork to final delivery.

VinFast customers will therefore benefit from the provision of a robust supply chain that, for time-sensitive Vehicle Off Road (VOR) repairs, can enable the delivery of spare parts within 24 hours. 

“This partnership combines the dynamism of VinFast with the proven safe hands of DHL, negating the risk of cars spending protracted time off-road awaiting delivery of crucial parts, which can be a challenge for vehicle manufacturers elsewhere in the industry,” says Le Thi Thu Trang, CEO of VinFast Europe.

“The creation of a one-stop solution that streamlines VinFast’s spare parts supply chain is aligned with our ambition to provide market-leading customer service and ownership experiences. We are delighted to welcome DHL into VinFast’s network of trusted suppliers,” she added.

DHL’s global expertise and capacity were crucial for its selection by VinFast as a chosen logistics partner.

Working with the group to provide the scalability required to meet the future requirements of VinFast’s European expansion plans, the companies are exploring potential new facilities that will best serve the requirements of new markets. As VinFast’s European presence broadens with the next wave of European investment launches, its customer-centric vision can remain focused.  

“We are pleased to partner with VinFast and support their growth by providing reliable warehousing and transport solutions,” said Etienne Kennis, business development manager of DHL for the Benelux region.

“With our extensive expertise in handling spare parts logistics, our team in Holtum is dedicated to ensuring that the spare parts are managed with the highest standards of quality and care,” noted Martijn Penders, site manager of DHL for Holtum.

In addition to the main Holtum distribution hub, DHL also holds all VinFast batteries and components for its European VF 6 and VF 8 models at a facility in the Czech Republic, ready to serve VinFast Stores in France, Germany, and the Netherlands. 

VinFast to open 22 additional showrooms in Indonesia

VOV.VN - Vietnam’s leading electric vehicle (EV) maker VinFast and Indonesia’s leading vehicle distributor PT Aribi Amartapura (Amarta) signed a Memorandum of Understanding (MoU) in Jakarta on March 21 to expand VinFast’s showroom network in the Indonesian market.