Japan’s Daikin plans new customer service center in Vietnam: report
Japanese air conditioner maker Daikin Industries will spend about US$50 million to set up new offices in Vietnam in 2018 as its business here is growing at a strong pace, the Nikkei Asian Review reported on August 18.
These offices, which will be located in Ho Chi Minh City, will serve as a call center and a place for local employees to receive sales training, the newspaper said. It also said Daikin will relocate its local sales headquarters to the new facility its growing business.
The manufacturer expects to have 1,000 employees in the new facility eventually.
Earlier this month, Daikin Vietnam signed a land lease agreement with Thang Long Industrial Zone 2 to start construction of a $93.6 million air conditioner factory in the northern province of Hung Yen. The factory is scheduled to operate in April 2018 with an estimated output of about 500,000 air conditioners in 2018, and up to 1 million units in 2020.
It is expected to provide jobs for approximately 500 local workers in the first years and up to 1,500 people
Vietnam’s residential air conditioner market is one of the Southeast Asian region's biggest, totaling roughly 2 million units a year, and is growing at an annual pace of more than 10 percent.
Daikin holds a quarter of that market, vying with Panasonic for the lead.
