DHL eCommerce enters Vietnam's bustling e-commerce market

The domestic delivery network will offer high-quality delivery services across Vietnam and a range of services tailored for the booming e-commerce industry, helping small, medium, and large e-tailers and marketplaces increase their share of the rapidly growing Vietnamese e-commerce segment.

“The Vietnamese e-commerce market represents a huge and relatively untapped potential for local retailers, e-tailers, and marketplaces: in 2016, total e-commerce spending hit $1 billion despite barely 50 per cent of the population being online,” said Charles Brewer, CEO of DHL eCommerce.

 “With e-commerce spending expected to grow at around 23 per cent per year between now and 2020, local e-tailers need scalable, high-quality logistics solutions with nationwide coverage more than ever.”

DHL eCommerce Vietnam offers domestic delivery nationwide across the country, managed by hubs and depots strategically located throughout the country. 

DHL eCommerce’s fleet of vans and motorbikes, coupled with regular air and road connections between its hubs, will support next-day delivery in Ho Chi Minh City, Hanoi, and other primary markets.

When using the network, local e-tailers can easily assign shipments requiring cash on delivery services through DHL eCommerce’s online portal, allowing for faster remittances and simpler management of shipment information. 

Consumers will also be able to open, check, and return goods at the point of receipt, thanks to DHL’s Open Box Delivery service, better aligning the online shopping experience with their preferred purchasing habits.

“Only 15% of Vietnamese e-commerce shoppers paid online in 2016, making cash on delivery a must-have feature to succeed. This, combined with concerns about the hassle of returns and refunds, has made growth an uphill battle for many local e-tailers,” said Thomas Harris, managing director of DHL eCommerce Vietnam.

“We recognize that having a fast and reliable delivery service will not solve these issues alone, which is why we have tailored our nationwide network to seamlessly handle cash payments with next day cash remittances and returns to take the burden off local e-tailers so they can fully focus on growth and customer experience,” he said.