Multiple measures deployed to provide better services during five-day break
VOV.VN - The Civil Aviation Administration of Vietnam (CAAV) has asked the Airports Corporation of Vietnam (ACV) and airports under the ACV to provide better services during the upcoming five-day public holiday marking National Reunification Day (April 30) and May Day (May 1).
The ACV was requested to draw up plans in terms of human resources, equipment and vehicles to maintain operation and service quality as well as security at local airports.
The CAAV also asked domestic airlines to reduce flight delays and cancellations, arrange night flights in order to meet the travel needs of passengers, and publicise the selling ticket price according to regulations.
Airlines were also asked to actively co-ordinate and timely provide information to airports and Ground Control Units to ensure smooth passenger flow and service quality in passenger transportation.
The CAAV also noted that adding more staff, opening early check-in counters, and making use of all available security scanners are also needed in a bid to reduce congestion occurring at airports.
The CAAV earlier approved plans to pilot the implementation of the Airport Collaborative Decision Making (A-CDM) model at both Tan Son Nhat and Noi Bai airports.
According to the CAAV, the implementation of A-CDM will help to improve data and co-ordination between concerned agencies to provide clear, accurate, and transparent information. This will ultimately help to reduce delays and provide a better travel experience for travelers whilst also helping to improve gate management and reduce congestion at taxiways and apron.