Public approval grows on Hanoi’s administrative procedure reform
More than 91% of interviewees expressed satisfaction about ID paper issue service in Hanoi, the highest rate among six public administrative services subject to a recent survey of the municipal People’s Committee.
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The rate of approval for birth certificate issue service was 87.09%, which was the second highest, followed by the granting of marriage certificate with 84.57%.
The grant of housing construction permit won the applause of 80.68% of survey respondents, while public notary service received praise from 78.05%.
Meanwhile, only 71.16% of respondents were satisfied with the issue of land use right certificate, the lowest rate among the six.
The results of the survey were reported at the September 28 working session between the city administration and a government delegation which focused on investigating public satisfaction with services provided by State administrative agencies.
The survey also revealed that Hai Ba Trung and Long Bien Districts are leading the city in administrative procedure reform.
Chairman of Hanoi People’s Committee Nguyen Duc Chung noted that administrative agencies and ministries are using a wide range of software, making it difficult to connect and integrate data.
He asked the Ministry of Home Affairs to synchronise management software used by agencies across the city to solve the problem.
He also asked the Government to allow Hanoi to hold its own examinations to recruit public workers.
