Speaking at the event, Vice Chairman of the municipal People’s Committee Nguyen Manh Cuong underlined that the establishment and operation of the centre demonstrate the city’s strong commitment to renewing its governance method, shifting from a “command–administration” mindset to a “service–facilitation” approach, where public agencies accompany citizens and businesses in resolving administrative procedures.

He affirmed that citizens and businesses remain at the heart of reform efforts, and their satisfaction will serve as a key measure of the quality of public service delivery.

To ensure effective operation, Cuong requested the Standing Board of the municipal People’s Committee, in coordination with the Department of Home Affairs and relevant agencies, to closely monitor the centre’s performance, promptly address challenges and ensure smooth service provision. Departments and sectors were urged to continue reviewing and simplifying administrative procedures, standardising electronic processes and accelerating the digitalisation of records and databases.

The Ho Chi Minh City Public Administrative Service Centre officially came into operation on December 29, with three facilities in Ho Chi Minh City, and former Ba Ria–Vung Tau and Binh Duong provinces.

At the centre, citizens have access to all administrative procedures under the city’s management. They can also easily choose relevant fields of service in one place, instead of having to visit multiple agencies as before.

Hanoi boosts online public administrative services

Hanoi is working to improve public administrative services by operating online and simplifying procedures to better meet the demands of its residents.