This standard of services is to apply to all customers who purchase Vietnam Airlines tickets and fly on flights operated in partnership with Jetstar Pacific.
Specifically, passengers who purchase Vietnam Airlines-Jetstar Pacific codeshare tickets between the two major cities will be able to enjoy the same four-star ground and air service standards.
These services include checking baggage weighing 23kg or 32kg for free depending on the passenger’s booking class, along with the ability to receive free drinks throughout the flight.
Between April 16 and June 30 Jetstar Pacific and Vietnam Airlines will be operating daily return flights between Hanoi and Ho Chi Minh City in the form of a codeshare partnership. The purpose of this mutually-beneficial relationship is to save on human resources and the costs for both airlines due to the negative impact caused by the novel coronavirus epidemic.
It is anticipated that these flights will comply with the most stringent of epidemic prevention regulations, with crew members taking steps to wear protective gear whilst passengers will be required to fill in health declaration forms, have their body temperature checked before boarding, and wear face masks throughout their journey.
For more information, passengers can visit the website and Facebook page of both Vietnam Airlines and Jetstar Airlines. Or, alternatively, they can call the customer care centre at 1900 1100 or 1900 1550, respectively.