It has become the second airline in Vietnam, after the national flag carrier Vietnam Airlines, to accept QR code payments for online bookings.
After successfully making a reservation on Jetstar Pacific’s website, customers can now use their smartphones to scan the provided QR code for payment transaction without entering bank account or card information like traditional payment methods.
The QR payment system ensures safety thanks to its two verification stages that involve the signing into mobile banking, as well as a one-time pass (OTP) check through SMS or fingerprint verification.
The carrier has approved the OnePay payment gateway – which is connected to 24 popular banks in Vietnam, such as Vietcombank, Vietinbank, Eximbank, Agribank, BIDV, Techcombank, and MBBank – to process the payment.
It was estimated that about 1.5 million of its passengers booked air tickets with online cashless payments last year.
Like other airlines, Jetstar Pacific has adopted fintech solutions to catch up with worldwide trends and better serve its customers. The budget carrier launched online check-in services at the beginning of 2018, allowing flyers to check in for their flights through the Internet at home, on their smartphones, or at check-in kiosks at the airport.
In the first six months of this year, a year-on-year surge of 443% was seen in the ratio of passengers using online check-in services when flying with the airline.
It recorded only 9,000 passengers, or 2.8% of its customers using the service in the first month of applying the technology at Tan Son Nhat, Noi Bai, and Da Nang airports. But the figure has risen to 693,146 so far, with another 70,000 users each month.
Notably, the ratio of passengers buying flight tickets and processing check-ins online rose from 55% in January to 80% in June this year.
Jetstar Pacific, whose two major shareholders are Vietnam Airlines and Australia-based Qantas Group, operates flights between 16 destinations in Vietnam and 180 others in 18 countries around the world.