The COVID-19 pandemic, with its complicated developments, has given a boost to e-commerce, with non-cash payments accounting for 70% of total retail transactions in Vietnam last year.
According to a survey of 15,000 retailers by tech firm Sapo, cashless payments in 2021 made up 72.8% of total transactions, up 9% year-on-year.
Payments through bank accounts became the most popular method, accounting for 36.5% of total transactions at retail shops, restaurants and cafés followed by cash (29.8%), e-wallets (14.8%), QR code (9.9%), bank cards (8.5%) and payment gateways (0.5%).
Notably, 89.3% of retailers have positive assessments on non-cash payments, considering them a trend at present and in future.
New cashless payment tools are expected to be launched in the time to come to reduce difficulties currently facing some retailers.