National flag carrier, Vietnam Airlines, recorded a punctuality rate of 90.1%, or 9,141 flights, while the rate of low-cost Vietjet Air was 88.6%, or 6,559 flights, in the month.
The on-time performance record of Jetstar Pacific was 84.9% and Vasco’s were 98.9%.
The main cause of delays and cancellations was faults on the side of the airlines and late return of planes. Other reasons included airports’ limited infrastructure and services, flight management and operation, weather and technical issues, CAAV said.
According to a new regulation issued by the Ministry of Transport which took effect on November 1, airlines must provide information on the status of the flight to the airport authority and enterprises that provide services on the delay or cancellation of the trip.
In case of delay, an interruption of 15 minutes or more of the flight schedule, the carriers have to inform the passengers, explain the reason, inform them about the expected takeoff time and apologise the passengers.
Drinks, meal and accommodation should be provided for the passengers if the flight delay is for more than two hours, three hours and six hours, respectively.
For flights that are delayed for more than six hours beginning from 10pm to 7am the following day, accommodation or alternative arrangements must be arranged with the consent of the passengers.