Known for offering customised options, accessible customer support services, and hassle-free delivery experiences to e-commerce merchants and social sellers, Ninja Van currently delivers to the entire region of Vietnam.
According to Dzung Phan, country head of Ninja Van Vietnam, there are currently over 35 million e-commerce users in the country and this number is expected to grow to 42 million by 2021.
"This presents a huge opportunity for us to offer e-commerce retailers and online sellers in Vietnam access to Ninja Van’s fully integrated and customisable system, ensuring that packages reach customers on time. As our tagline states, we aim to ‘take the hassle out of the parcel,’ making logistics fuss-free so our customers can focus on their business,” said Phan.
Apart from Vietnam, Ninja Van also operates in five other markets across the region, including Singapore, Malaysia, Indonesia, the Philippines, and Thailand.
After the successful conclusion of its Series C funding round in late January 2018, the capital raised will be used to boost the growth and expansion of its business in Vietnam too.
Ninja Van Vietnam has been offering delivery services to local customers since October 2016 through its fleet of over 1,000 riders and drivers.
To manage an ever-increasing volume of deliveries across the country, the company has used proprietary algorithms to optimise its fleet.
It currently delivers 300,000 parcels per month and has established partnerships with e-commerce clients like Lazada, Sendo, and Tiki.
As part of its hassle-free delivery promise to customers, Ninja Van Vietnam offers sellers access to its proprietary delivery management system which allows them to book and manage all their delivery needs, reserve pick-up timeslots, and monitor their shipments.
Ninja Van Vietnam customers can enjoy a suite of services such as real-time tracking of parcels via the website https://www.ninjavan.co/vn-vn/, cash-on-delivery (COD) option in Vietnam, proprietary systems to manage deliveries, parcel status, and customer service recoveries, as well as on-demand pickups for small-medium sellers, among others.
“We are happy to have Ninja Van Vietnam as our delivery partner because they understand both our and end consumers’ needs. Our online shoppers are also pleased with the hassle-free delivery experiences and high level of customer service provided by Ninja Van,” said Nguyen Quang Thuat, Order Processing director at Sendo, one of the largest online shopping sites in Vietnam.
Le Thanh Trung, Fahasa’s deputy director, said, “With a sophisticated technology-enabled system and professional customer service team, Ninja Van is well-equipped to provide outstanding and innovative logistic solutions for Fahasa.”