Administrative reforms to better serve people, businesses

VOV.VN - Developing public administrative centers is part of Vietnam’s administrative reforms. Modern and friendly centers of this kind in Quang Ninh have created breakthroughs in streamlining administrative procedures.

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Quang Ninh now has 14 district public administrative centers.
Le Thi Nga of Cam Trung ward came to the Public Administrative Center of Cam Pha City, Quang Ninh province, to receive her certificate of land use rights and house ownership.

“I thought the procedures for transferring land use rights would be complicated and might take 1 to 2 months to complete, but it took me only 15 days. I’m very satisfied,” Nga said.

The well-equipped center began operating in early 2014. Each month it handles more than 350 administrative procedures including public security, social insurance, and taxes.

Doan Ngoc Quang, the center’s Director said, “All procedures are handled at the center and processed documents are returned at the reception counter. It’s different from the previous one-stop model.  Applying IT has shortened the time. We have developed a process that specifies which unit is responsible for each step and the time each step should take. In the first 9 months of this year, 99.6% of all procedures were completed on time or ahead of time.”

Quang Ninh now has 14 district public administrative centers. The model was expanded based on the success of the provincial public administrative center, which was first piloted in 2014.

The public administrative center is like a miniature administration involving all of the province’s departments and sectors, as well as branches of central agencies, in handling more than 100 administrative procedures.

Following a principle of on-the-spot assessment and settlement, each unit must have a head or a deputy head or and an authorized specialist on duty.

Nguyen Mai Ly who lives in Uong Bi City and wants to set up a business, said  “In the past, we must go to different agencies and departments to complete documents to set up a business. Since the center opened, every procedure has been simplified. All you need to do now is submit all the required documents to the center. After several days, you will get the result.”

The Quang Ninh provincial Public Administrative Center has halved the time needed to handle administrative procedures. In the first nine months of 2017, almost every document was processed on time or ahead of time. 95% of individuals and businesses who have used the Center have said they were satisfied by its service quality.


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