Localities asked to clarify causes of weaknesses in complaint settlement

Prime Minister Nguyen Xuan Phuc has asked leaders of ministries, sectors and localities to pinpoint the causes of weaknesses in dealing with complaints, especially cases involving a large number of people, particularly problems on the part of officials in charge of the work and weaknesses in State management.

localities asked to clarify causes of weaknesses in complaint settlement hinh 0
He made the request at a meeting on dealing with complaints and petitions in Hanoi on May 19.

The PM recognised efforts of localities in settling complaints and denunciations over the past years. But he pointed out that there remain many petitions involving large numbers of people as well as complaints that bypass the usual procedure, which is the reason the Government convened the meeting.  

Stressing the subjective cause, the Government leader said that management agencies and local governments must review their performance to see whether they have fulfilled their responsibility towards citizens.

“In particularly, Secretaries of Party Committees and heads of provincial People’s Committees must question themselves whether they have spent adequate time and efforts to handle each specific complaint,” PM Phuc said. 

Highlighting the significance of meeting and making dialogues with citizens, the PM said that keeping close connection with the people should become part of the working culture of leaders and officials of local governments.

He requested all localities to report on whether they have held weekly meetings as required to review the settlement of people’s complaints as well as regular meetings with locals.

At the same time, the PM also stressed the need to handle those who incite people to commit activities breaking the law.

Noting that a majority of complaints related to land compensation and ground clearance (95 percent), the PM said that economic development should bring about adequate benefit to the people. Sustainable development will not be reached if the problem is not solved, he added.
The PM also required that when residents of a locality bypass local authorities to file complaints to authorities at higher level, the Chairman of the People’s Committee and Secretary of Party Committee of that locality must hold dialogue with the complainants.

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